Proven in the Field

    Case StudiesResilience in Practice

    From national research networks to hospitals, ports and insurers — see how organisations across Singapore and the region have built continuity, crisis and risk capability with us.

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    Selected Engagements

    Results Across Every Sector

    A selection of engagements across government, healthcare, property, insurance and industry. Specific details are generalised to respect client confidentiality.

    Government & Research

    A*STAR — HQ & 7 Research Institutes

    Business Continuity Across a National Research Network

    The Challenge

    A research agency operating headquarters and seven specialised research institutes needed business continuity arrangements that worked consistently across very different facilities — from laboratories to corporate functions.

    Our Approach

    A structured business impact analysis across the institutes, identifying critical research and corporate activities, their recovery time objectives, and the resources each depended on. Continuity plans were developed institute by institute under a common framework, with exercises to validate them.

    The Outcome

    A coherent, organisation-wide continuity capability — each institute with plans tuned to its own operations, all aligned to a single standard framework.

    Business ContinuityBIAExercises
    Healthcare

    Singapore General Hospital

    Continuity Planning Where Downtime Isn't an Option

    The Challenge

    In an acute hospital, disruption to critical services is measured in patient outcomes, not dollars. Continuity planning had to account for clinical, operational and support functions with zero tolerance for extended interruption.

    Our Approach

    Facilitated impact analysis and continuity planning with clinical and non-clinical departments, prioritising patient-critical services and mapping the interdependencies between wards, diagnostics, and support systems.

    The Outcome

    Department-level continuity arrangements prioritised around patient care, with clear escalation and recovery priorities for the functions that cannot stop.

    Business ContinuityHealthcareCritical Services
    Public Sector Capability

    Civil Service College

    Building Resilience Capability Across the Public Service

    The Challenge

    Singapore's public service needed practitioners who could build and run continuity and crisis programmes inside their own agencies — not just consultants who do it for them.

    Our Approach

    Designed and delivered training programmes for public officers covering business continuity management, crisis management and organisational resilience — combining standards-aligned methodology with hands-on scenario work.

    The Outcome

    A cadre of trained public-sector practitioners able to lead resilience programmes within their own organisations.

    TrainingCrisis ManagementCapability Building
    Property & Real Estate

    Far East Organisation

    Enterprise Risk for a Diversified Property Group

    The Challenge

    A large diversified group with property, hospitality and retail interests needed a risk framework that gave leadership a single, consistent view of risk across very different business units.

    Our Approach

    Enterprise risk assessment workshops across business units, a calibrated risk scoring approach suited to the group's risk appetite, and a consolidated risk register with clear ownership and treatment plans.

    The Outcome

    A group-wide risk picture leadership could actually use for decisions — consistent scoring, clear owners, and treatment actions that got tracked to completion.

    Enterprise RiskISO 31000Risk Register
    Insurance & Financial Services

    AXA Insurance

    Crisis Readiness for a Regulated Insurer

    The Challenge

    An insurer operating under tight regulatory expectations needed crisis management arrangements that would stand up to scrutiny — and work at 3am, not just on paper.

    Our Approach

    Reviewed and strengthened crisis management structures, developed scenario-based crisis plans, and ran simulation exercises that tested decision-making under realistic pressure with senior leadership.

    The Outcome

    A exercised, leadership-owned crisis capability — roles, escalation and communications tested before they were ever needed for real.

    Crisis ManagementSimulation ExercisesISO 22361
    Industrial, Maritime & Manufacturing

    Tanjung Pelepas Port · Mammoet · Arkema · ams OSRAM

    Resilience for Operations That Never Sleep

    The Challenge

    Ports, heavy-lift logistics and chemical manufacturing share one trait: incidents escalate fast and the safety and continuity stakes are immediate. Plans must work across shifts, contractors and borders.

    Our Approach

    Practical continuity and crisis planning built around real operating conditions — 24/7 shift patterns, hazardous materials, multi-site dependencies — with exercises conducted alongside operations rather than in a classroom.

    The Outcome

    Workable plans owned by the people who run the operations, validated through realistic exercises across sites in Singapore and Malaysia.

    Business ContinuityCrisis ManagementMulti-Site

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